Program Management - System Upgrade
A $2.5 billion utility company hired Solvegy to assist with complex program management efforts associated with upgrades to a mission critical Mobile Workforce Management system.
The engagement required collaborating with the utility company, its outsourced IT organization, and a software vendor.
Solvegy partnered with the client and an outsourced Systems Integrator to define the project charter, scope, schedule, budget, and implementation plan.
Additionally, Solvegy implemented an iterative development path that built upon incremental solution components. This approach allowed for business involvement throughout the development phase.
The project enhancements were delivered on time and on budget.
The client was able to better allocate and book field technicians to appointments resulting in improved customer appointment booking windows.